Support

Help with Pictoglot

Write to support@pictoglot.com and tell us what happened, which device you use and, if you can, what you were doing. We read everything.

Common questions

I forgot my password

On the sign-in screen choose Forgot password? and we will email you a reset link. Check your spam folder if it does not arrive.

A photo says it failed, or the text is wrong

Try again from the photo's page. Clear, straight-on pictures with good light work best; very small print and heavy glare are hard for any reader. If it keeps failing, email us the details.

I have run out of AI uses

Each plan has a daily allowance of AI uses (a photo, a translation, a question or a lesson each use one). They refill on a rolling 24 hours. Settings shows how many are left.

How do I switch off saving where photos were taken?

Settings, then untick Save where photos were taken. Photos you add afterwards will have no location.

How do I delete my account?

Settings, then Delete my account. Your photos, lessons, words, progress and sign-in are erased straight away. See the privacy policy for details.

Subscriptions

When paid plans are available, you manage or cancel them in your Apple ID subscription settings, and refunds are requested from Apple. The app has a Restore purchases button if you change phones.